Frequently Asked Questions
We know you’re excited to receive your order, and that’s why all domestic VIVIQ Skin Health orders include complimentary expedited shipping. Shipping for international orders will be calculated at checkout.
Please note: due to current carrier delays, your order may take additional time in transit. Please contact our customer service team with any shipping-related questions—we’re delighted to help!
We hope you love your products, but we understand that some things don't work out. Please contact our customer service team within thirty (30) days of purchase for returns-related questions.
We currently do not offer exchanges. Should your order arrive damaged, please contact our customer service team for help.
There are a lot of beautiful products out there. Unfortunately, very few have actual differentiating bioactive ingredients. VIVIQ Advanced Dermal Repair Cream was developed by a team of bioengineers and surgeons in New York City with patented Matrikynes® technology, a mixture of naturally derived, peptides and biomolecules that support overall skin health and the body's natural healing of scars, blemishes, and a wide range of skin conditions.
All of our products are formulated and manufactured in the United States at our laboratory in New York City.
VIVIQ’s products are never tested on animals.
Matrikynes® are derived from upcycled food waste, ingredients that otherwise would not have been used for consumption. These materials are sustainably sourced through ethical and heavily vetted suppliers, reducing environmental waste and offsetting the environmental impact associated with regular manufacturing. All cellular content is removed during manufacturing and is not present in the final product.